Shipping Policy
This policy covers how we ship handheld consoles, controllers, Steam Deck accessories, storage products, retro gaming bundles, RGB/setup accessories and more, ordered from nexonworld.co.uk.
Order Processing
Orders are processed within 1–2 business days of purchase. Bundles (e.g. Retro Starter Kit, Steam Deck Emulation Kit) may take slightly longer, as these are hand-packed to make sure each component — handheld, accessories, and any included memory card — is checked before it ships.
You'll receive a confirmation email once your order has been packed and handed to our courier, along with tracking information.
Why Tracked Shipping, Always
Because our core product range includes handheld consoles, Steam Deck hardware, and other electronics, every order — regardless of size or value — ships with tracking and requires no signature unless requested. This protects both you and us in the rare case a package goes missing in transit, and lets you follow your handheld's journey from our hands to yours.
Packaging
Handhelds and electronic accessories are shipped in protective padded packaging to prevent damage in transit. Bundles are packed as a single shipment wherever possible so all components — hardware, case, memory card, and printed quick-start guide where included — arrive together.
Battery & Electronics Notice
Some products (handheld consoles, power banks, and certain accessories) contain lithium-ion batteries. These are shipped in accordance with international carrier regulations for battery-powered devices. In rare cases, this may mean:
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Slightly longer processing times for international orders containing battery-powered devices
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Certain destinations being temporarily unavailable for specific products due to carrier battery restrictions
If a product on your order can't be shipped to your destination for this reason, we'll contact you before dispatch with options (partial shipment, refund for that item, or an alternative).
Digital Setup Guides
Bundles that include a digital setup guide deliver that guide via email immediately after purchase — it is not shipped physically and isn't subject to the timeframes above.
Tracking Your Order
A tracking link is emailed once your order ships. Please allow up to 24 hours for tracking information to update after dispatch. You can also check order status anytime by logging into your NexonWorld account.
Customs & Import Duties (International Orders)
Orders shipped outside the UK may be subject to customs fees, import duties, or VAT on arrival. These charges are determined by your country's customs authority and are the responsibility of the customer — they are not included in your order total at checkout.
Delays
While we aim to meet the timeframes above, delivery times are estimates and can be affected by courier delays, customs processing (especially for international electronics shipments), or high-demand periods such as sales events. We'll flag any known widespread delays on the site where possible.
Incorrect Address
Please double-check your shipping address at checkout. Because handhelds and electronics are higher-value items, we're unable to redirect a package once it has been dispatched, and re-shipping costs for address errors will apply.
Lost, Damaged, or Faulty on Arrival
If your order arrives damaged, doesn't power on, or doesn't arrive within the estimated window, contact us at support@nexonworld.co.uk with your order number, photos (for damaged items), and a brief description. Given the nature of our products, we prioritise getting a replacement device or refund sorted quickly rather than lengthy back-and-forth.